OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard, and customer portal. In the Òagent portalÓ, teams process tickets and requests from customers (internal or external), and the Òadmin dashboardÓ, allows system administrators to manage the system. The Òcustomer portalÓ is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side. The REST API-based OTRS connector enables you to seamlessly integrate with OTRS ServiceDesk to manage the third-party application for which you want to create Tickets in OTRS when a task is created in EIC. You can use EIC for requests such as creating an account, adding access, removing access, and so on.
Features
This community integration is built using Saviynt standard REST connector, for additional features available on REST please refer to product documentation
This app was developed by members of the Saviynt Community. Community apps are provided "as is" with troubleshooting and usage guidance available for our core frameworks or connectors (REST, SOAP, JDBC, LDAP, PowerShell, Extensions, Connector Framework or APIs). Customers are encouraged to seek support primarily through community channels. This includes Saviynt forums, user groups, and other community-driven platforms where members can share knowledge.
