Name: Modernizing Access Management with IBM’s AskIAM for Saviynt
Brand: IBM
Availability: InStock

Overview

This use case outlines the need to automate the creation of security or distribution groups in Active Directory (AD) and subsequently mail-enable these groups using Exchange Server or Exchange Online. The goal is to streamline the process, minimize manual effort, and ensure accuracy and consistency.

Problem Statement

Managing access to critical systems is often cumbersome, requiring multiple forms, email-based approvals, and fragmented interfaces. These inefficiencies result in:

Approval delays, with response times averaging 2–3 days.
Requests getting lost or overlooked in cluttered inboxes.
Inefficient workflows, forcing approvers to spend 30+ minutes daily navigating email requests and multiple tools.

To overcome these challenges, IBM has developed AskIAM, a GenAI-powered conversational agent designed to simplify and centralize access requests and approvals.

By integrating seamlessly with enterprise collaboration tools like Slack/Teams, AskIAM eliminates email bottlenecks, accelerates response times, and enhances security through AI-driven automation and real-time interactions.

This results in:

Faster access provisioning
Improved productivity
Stronger compliance

Download the full Solution Brief here

Features

Real-time notifications for approval requests.
Direct actions (Approve/Reject) within Slack.
AI-powered retrieval for additional request information.
Pending certification campaign management for compliance.
On-demand guidance to streamline access-related queries.

Business Benefits :

Enhanced User Experience

Natural Language Processing (NLP) enables easy request submissions.
Approvers can review and respond directly within Slack/Teams/others.
Simplifies access request processes, reducing friction.
Higher user satisfaction due to intuitive, faster approvals.
Increased Operational Efficiency

Automates request and approval workflows.
Accelerates approvals with Slack-enabled notifications.
Reduces manual overhead, freeing up teams for strategic tasks.
Speeds up access fulfillment, enhancing productivity.
Performance Improvements

Shorter approval response times.
Faster request processing, improving operational flow.
Boosts approver productivity, reducing manual effort.
Enhanced Security & Compliance

Minimizes risks associated with excess access privileges.
Improves oversight with real-time visibility into access certifications.
Ensures adherence to security and compliance policies.

About the Developer

IBM, International Business Machines Corporation, stands as a venerable pillar in the technology sector, renowned for its significant contributions to the evolution of computing. From the creation of the first personal computer to the development of artificial intelligence through its Watson platform, IBM has consistently pioneered technologies that push the boundaries of innovation. With a legacy dating back to 1911, IBM continues to be at the forefront of technological advancement, offering a comprehensive range of solutions in cloud computing, cybersecurity, and cognitive computing, dedicated to transforming industries and empowering businesses around the world.

IBM manages hundreds of millions of identities for clients around the world, and we will apply this experience to you.

Capable partner with proven execution capabilities at large scale with similar clients
Pragmatic, product agnostic guidance based on real world experience with leading solutions
Proven ability to solve the most difficult problems and drive continuous operational improvement
Flexible relationship that will evolve and adapt to meet client’s changing needs and business objectives

Visit IBM for more information about the provider.