Modernizing Access Management with IBM’s AskIAM for Saviynt

Name: Modernizing Access Management with IBM’s AskIAM for Saviynt
Brand: IBM
Availability: InStock

Developed by IBM

Overview

This use case outlines the need to automate the creation of security or distribution groups in Active Directory (AD) and subsequently mail-enable these groups using Exchange Server or Exchange Online. The goal is to streamline the process, minimize manual effort, and ensure accuracy and consistency.

Problem StatementManaging access to critical systems is often cumbersome, requiring multiple forms, email-based approvals, and fragmented interfaces. These inefficiencies result in:Approval delays, with response times averaging2–3 days.

Requests getting lost or overlookedin cluttered inboxes. Inefficient workflows, forcing approvers to spend30+ minutes dailynavigating email requests and multiple tools.

To overcome these challenges, IBM has developed AskIAM, a GenAI-powered conversational agent designed to simplify and centralize access requests and approvals. By integrating seamlessly with enterprise collaboration tools like Slack/Teams, AskIAM eliminates email bottlenecks, accelerates response times, and enhances security through AI-driven automation and real-time interactions.

This results in:.

Faster access provisioningImproved productivityStronger complianceDownload the full Solution

Briefhere Real-time notificationsfor approval requests. Direct actions (Approve/Reject)within Slack.

AI-powered retrievalfor additional request information. Pending certification campaign managementfor compliance.

On-demand guidanceto streamline access-related queries. Business.

Features

• Real-time notificationsfor approval requests.

• Direct actions (Approve/Reject)within Slack.

• AI-powered retrievalfor additional request information.

• Pending certification campaign managementfor compliance.

• On-demand guidanceto streamline access-related queries.

• Enhanced User ExperienceNatural Language Processing (NLP) enables easy request submissions.Approvers can review and respond directly within Slack/Teams/others.Simplifies access request processes, reducing friction.Higher user satisfaction due to intuitive, faster approvals.

• Natural Language Processing (NLP) enables easy request submissions.

• Approvers can review and respond directly within Slack/Teams/others.

• Simplifies access request processes, reducing friction.

• Higher user satisfaction due to intuitive, faster approvals.

• Increased Operational EfficiencyAutomates request and approval workflows.Accelerates approvals with Slack-enabled notifications.Reduces manual overhead, freeing up teams for strategic tasks.Speeds up access fulfillment, enhancing productivity.

• Automates request and approval workflows.

• Accelerates approvals with Slack-enabled notifications.

• Reduces manual overhead, freeing up teams for strategic tasks.

• Speeds up access fulfillment, enhancing productivity.

• Performance ImprovementsShorter approval response times.Faster request processing, improving operational flow.Boosts approver productivity, reducing manual effort.

• Shorter approval response times.

• Faster request processing, improving operational flow.

• Boosts approver productivity, reducing manual effort.

• Enhanced Security & ComplianceMinimizes risks associated with excess access privileges.Improves oversight with real-time visibility into access certifications.Ensures adherence to security and compliance policies.

• Minimizes risks associated with excess access privileges.

• Improves oversight with real-time visibility into access certifications.

• Ensures adherence to security and compliance policies.