BMC Remedy or Helix

Overview

The Remedy integration enables you to create an integration with Remedy server to manage users and gain visibility of their access permissions from EIC. It also supports the management of ticket status as a disconnected application.

Features

For detailed feature list, please refer to product documentation

Feature	Capabilities
Supported Entitlements	Depends on the target
Import	Full Account Import, Full Access Import
Provisioning	Create Account, Update Account, Delete Account, Add Access, Remove Access